Either because you know this or you just know me, you may not be surprised to hear that I lost my brand-new RAZR phone before I placed a single call. I have waited around for four weeks in the hopes that it pops up somewhere and have torn apart my house, cars, and office to find the dumb thing. It has totally disappeared.
So, after a month without a phone, I decided to just suck it up and buy another one. I am not happy about it but I am just going to put it out of my mind and pretend this never happened.
Yesterday I called AT&T customer service to see how I go about replacing a phone that I lost. She told me that the cheapest price for the phone would be to order it online. So I did. I got a confirmation email...and then a follow-up email that said I couldn't place the order because we already had too many lines. (Nevermind that I wasn't trying to order a new line, just a new phone. But that is beside the point.)
I called the customer service/sales line back and spent about a half hour with a very nice woman who finally got the dumb thing ordered. Last night I got an email confirmation that my order was in progress. Great. I hoped it would be here by Friday.
I checked the progress of the shipment today and, guess what? The order has been cancelled. I am currently on the phone with them to figure out a) why it was cancelled and b) when they are going to send me a new phone. Well, I'm on hold anyway. She told me that it might have been cancelled automatically because my shipping address was different than my billing address. Wha...?
I truly didn't know it would be this hard to spend $250.
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